A standard delivery charge of £6.60 applies to all Jewellery purchases.
This charge is subject to change without notice. All packages are delivered securely by Special delivery and a signature is required upon receipt. At the checkout please specify a delivery address where someone can sign for your package.
How long will my Jewellery take to arrive?
Parcels will be dispatch Mondays and Thursdays between 9 a.m. to 5.30 p.m. We endeavor to ensure delivery to you within 3-4 working days, however please allow up to 5 working days for delivery. This only applies to any orders within the UK, If longer for abroad you will be notified.
Shipping Terms & Conditions
We will deliver to the delivery address submitted by you in the online shop. All deliveries must be signed for by an occupant at that address, We are not liable to you for ensuring personal delivery to you. Please retain all original packaging and contents as you will need these if you need to return the Jewellery for any reason.
The Spoon lady is not liable for any delays in delivery however you will be advised if this occurs with our knowledge. Deliveries may be delayed if your bank refuses to authorise your credit/debit card for payment of goods, if items are out of stock or for any other legitimate reason. The Spoon Lady reserve the rights to suspend or discontinue its Online Shop’s services at any time with or without notice to you and without liability to you.
Right of Withdrawal
If you purchase Products in the The Spoon Lady’s Online Shop, you have seven days to cancel your purchase from the date you receive your order for any/no reason under the European Communities Protection of Consumers in Respect of Contracts made by Means of Distance Communication Regulations 2001.
When you cancel your purchase under the above circumstances we will give you full refund within 30 days of you exercising this right to cancel. You must however do this within the seven day period, and return said item with in the period.
You may contact [email protected] to cancel any order you may have purchased, please quote your item order reference in this correspondence.
If you purchased Jewellery and wish to return it please follow the instructions below:
The Jewellery must be returned in ‘as new’ condition. This includes all contents and packaging, which must not be damaged in anyway.
Return the Jewellery to us in its original packaging with the completed Spoon Lady returns form to:
Cat Nash
Returns,
22 Laundry Lane
Thorpe St Andrew
Norwich, Norfolk
NR7 0XF
Returning Defective Jewellery
If you suspect that the Jewellery supplied to you through the Spoon Lady’s Online Shop is faulty please contact [email protected] We will not accept any returns of faulty equipment without a referral from the the Spoon Lady. If you have been instructed to return Faulty Jewellery please follow the guidelines below:
The Jewellery must be returned in ‘as new’ condition. This includes all contents and packaging, which must not be damaged in anyway.
Return the Jewellery to us in its original packaging with the completed returns form to:
Cat Nash
Returns,
22 Laundry Lane
Thorpe St Andrew
Norwich, Norfolk
NR13 3RU
Important Notice
Any returned item will remain your responsibility until it is received by the our Returns Department, we suggest you use a secure delivery method and please retain proof of postage.
You will not be entitled to a refund or replacement if the Item has been damaged by you the customer. Customer damaged is where a fault has been caused by use contradictory to guidelines.
Thank you